Eflorist.co.uk Website Review & Ratings + eflorist Coupons
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Eflorist.co.uk Website Review & Ratings + eflorist Coupons

eflorist: Products & Services

If looking for an online florist that offers beautiful arrangements, reasonable prices and exceptionally fast delivery, then eflorist is definitely a website to consider making a purchase from. They offer a wide selection of floral gifts including the following:

These make the ideal gift for a variety of occasions and it is possible to search for prodcts via categories for these different occasions. The include:

There is also the option to search for items by price or by color which is perfect for those who are buying on a budget or those who have a favorite color. Customers at eflorist can also choose to add extras to their bouquets for an additional cost. Possible extras include:

There are a number of differentiating features about eflorist that offer great incentives to buy flowers here. These are:

  • They guarantee flower freshness for up to 7 days.
  • All flowers are freshly prepared and hand delivered by local, professional florists.
  • There is the option for same day delivery on all orders that are ordered before 3pm between Monday and Saturday.
  • Local economies are supported by using local florists.
  • Competitive prices for local delivery.
eflorist: Company Background

In business in the flower retail sector since 1947, eflorist originally traded as Teleflorist.  The company rebranded in 2009, drawing on the massive success that they were achieving on the Internet.  A merger between eflorist and The EuroFlorist Group in May 2010.  Eflorist have over 2000 florists in the UK and Ireland and deliver anywhere in the UK.  They also deliver to 140 countries internationally.  Their registered address is EuroFlorist Europe BV, De Entrée 143-145, 1101 HE Amsterdam, The Netherlands.

There are a number of different ways to contact eflorist.  There are two telephone numbers.  The first is for UK customers and this is 0800 0830 930.  The second number is for international customers.  This is +44 1794 526495.  Customers may also email eflorist with their enquiries at www.eflorist.co.uk/contact.html.  The final option is to write to eflorist.  Their contact address is different to their registered address.  The address provided is eFlorist Ltd., Unit 35 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 OHR.

eflorist: Customer Feedback & Reviews

There are a huge number of reviews available across the Internet for eflorist and these predominantly show that customers are happy with the products, the prices that they have paid and the customer service that they have received. One of the main aspects of eflorist that customers rave about is the speed of delivery. Satisfied customers who have written reviews on Trustpilot.co.uk have given eflorist an average rating of 4 out of 5 stars. Some examples of the reviews that have been written are:

“Having placed my order at midday, I was amazed that the flowers had been delivered 2 hours later!! They where beautiful and my partner was extremely happy to receive them. I was so impressed with the speedy delivery and how marvelous the flowers where that I used the company again a week later. I was not disappointed or let down in any way and yet again, my partner thoroughly enjoyed receiving them. We went away for a week 5 days after receiving the flowers and they are still going strong a week after being home!! I will never use another company in the future other than this and I can guarantee that you never will once you have tried and tested!!! Amazing delivery and amazing flowers. Thank you so much.”

“My order was placed for a same day delivery and within two hours the flowers were delivered!!! OMG! I couldn’t believe how fast this delivery was made. My sister who had the pleasure of receiving the flowers was absolutely over the moon with them. I have yet to see them but I was told they were beautiful and all the trimmings were taken care of down to the ribbon. A BIG THANK YOU for putting a wonderful smile on my sister's face on her 50th Birthday and mine too!!!  I wouldn't hesitate in ordering again and would highly recommend to anyone who wants a first class service.”

Uk.no1reviews.com has also written a lengthy review of eflorist. Although they review the products and services available, one of the main focuses of the review is eflorist’s capacity to serve the UK and elsewhere internationally, alongside the service it offers in the US. A small section of this extremely positive review is:

“We really can’t stress enough how important eFlorist’s international capacity is to its position in this category. In a world where customers expect companies to be able to fulfill their orders regardless of geographical location and distance, eFlorist has gone to great lengths to ensure that customers have the capacity to send flowers that are just as beautiful as those they can send within the UK, anywhere in the world. eFlorist serves more than 140 countries across the globe, offering a truly international service with unparalleled levels of quality and service each time. Additionally, as with flower delivery in the UK, eFlorist has partnered with a number of other outside organizations including florists in all delivery countries and bodies such as EuroFlorist, to help them satisfy even the most challenging international orders.”

eflorist: Business Credibility & Trustworthiness

Eflorist do not have accreditation with the Better Business Bureau (BBB). This may in part be due to the fact that eflorist is a European country. However, companies are not under obligation to be accredited by the BBB. This is not necessarily a reflection of the credibility or the trustworthiness of eflorist. There are many other factors that contribute to the credibility of the company. These include:

  • Very many excellent reviews.
  • The company is well-established and has been trading since 1947.
  • They trade internationally.
eflorist: Website Popularity & Google Ranking

Evidence suggests that eflorist has good website popularity.  Google Page Rank have given eflorist a page rank of 5 out of 10.  Compete.com estimate that eflorist had 155,026 unique visitors during October 2012 and they have given them a page rank of 13,250.  Alexa.com have given eflorist a global page rank of 175,190, a US page rank of 35,037 and a page rank of 57,160 in Canada.  They say that there are 22 sites linking in.  Alexa.com also provide some demographic information about eflorist.  They say that the average visitor to the site is female, aged over 65 and browses the site from home.  

eflorist: Social Media Presence

Facebook and their own blog are the two methods of social media marketing that are currently used by eflorist. Their Facebook page has 749 likes and 64 people are talking about this page. It is updated on a regular basis and posts tell customers about the products and any promotions. In addition to this, people who visit eflorist’s Facebook page can look at photos, order flowers, contact customer service or write comments about their purchases. The blog features articles about their products and about other projects that eflorist are involved with, such as charity and fundraising events.

eflorist: Website Security & Safety

The privacy policy at eflorist explains that they employ security measures to protect customers’ information that is submitted when completing transactions.  There is also a security report available from Google Safebrowsing Diagnostics.  This says that they have visited 3 pages at eflorist over the past 90 days.  These visits did not result in malicious software being downloaded or installed without the users consent or permission.  The report also says that eflorist do not act as an intermediary for the infection of other sites and that they do not host malicious software.

eflorist: Pricing & Packages

In comparison to other websites that sell similar products, eflorist compares favorably. Customer reviews show that customers are extremely happy with the prices that they have paid for flowers from eflorist. Some examples of the prices are:

  • Hampers- there are 30 products in this category that include various hampers with chocolates, wine and gourmet foods. These are priced at between £15.95 and £282.50.
  • Bouquets- there are 30 beautiful bouquets to choose from. The cheapest bouquet is £14.95 and the most expensive bouquet is £34.95.
  • Baskets- in the baskets section there are 12 products to choose from. These cost between £29.95 and £46.90.

In addition to the competitive prices, there are also other factors to take into consideration in relation to the pricing at eflorist. These include:

  • Flat rate delivery costs.
  • Regular promotions.
  • By signing up to their newsletter you get exclusive discounts, order history, personal address book plus much more.
eflorist: Shipping Rates & Policies

There are two different rates for delivery when you have ordered flowers with eflorist.  The cost for same day delivery is £7.95 and the cost of standard delivery is £5.95.  Flowers can be delivered to 140 countries worldwide but eflorist do not deliver to PO box or BFPO addresses.  Customers have the option to specify a specific delivery time between 9am and 6pm and eflorist will do their utmost to meet your preferred delivery time.  If the recipient is not at home when the flowers are delivered, a card will be left with contact details for the recipient to arrange a different delivery time or a collection time.  They will deliver to hospitals but it is the responsibility of the customer to check that the hospital accepts flowers as many no longer do so.  If customers require flowers delivering to cruise ships then they do so at their own risk.  They must be able to provide information about the boarding gate, the cabin number and departure date and times. 

eflorist: Payment Methods Accepted

There are a number of major credit and debit cards that are currently accepted by eflorist. These include:

  • Visa
  • Visa Electron
  • MasterCard
  • Maestro
  • Solo
  • Switch

They do not accept payment by PayPal, personal check or by any other alternative payment option. They also inform customers that unfortunately eflorist cannot accept cash upon delivery of goods. Customers can choose their preferred payment method when they get to the checkout on the website.

eflorist: Returns, Refunds & Exchange Policy

If customers need to amend or cancel an order that they have placed with eflorist then they need to contact customer service 48 hours before the product is scheduled to be delivered.  If it has already been dispatched then eflorist will not be able to change or cancel the order.  Eflorist have a 7 day flower freshness guarantee.  If you are unhappy with the flowers or the order is incorrect then eflorist will refund the full cost of your order.  Refunds usually take between 3 and 5 days.  However, eflorist do warn there customers that during peak times a refund may take as long as 28 days.

eflorist: Product images & screenshots
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